FIO-FI

G Core System Solutions

About this app

FIO-FI is a custom mobile solution that extends the capabilities of the Five9 Mobile CCaaS Agent Desktop Toolkit (ADT) to smartphones and tablets. Designed for contact center agents, it provides secure, untethered access to core Five9 call controls, agent services, and contact center functionality from virtually anywhere.

With FIO-FI, agents can stay connected and productive on the go while maintaining access to essential Five9 Mobile features and workflows. The application delivers a seamless mobile experience that supports efficient customer interactions and operational flexibility.

Key features include:
• Mobile access to Five9 call controls and agent services
• Support for core CCaaS Agent Desktop Toolkit (ADT) functionality
• Secure, on-the-go connectivity for contact center agents
• Optimized experience for smartphones and tablets
• Enhanced mobility without sacrificing productivity

What’s new

Updated and improved the Login UI for a cleaner and more user-friendly experience.

Removed landscape orientation support (portrait mode only).

Fixed login issues affecting legacy accounts.

Additional Incoming Call Overlay and Missed Call Notification