Munoz Hidalgo
3 of the items came defective after nearly 3 months it took to get to us. One of the blouses had a strap that was sewn backwards, the other was a material and style NOT even close to the picture (VERY misleading) and the third item was a different design than the picture. The communication with a rep is terrible because the app support kicks you out constantly and the messenger is automated. We will NOT order again from this site. HIGHLY disappointed!!!
189 people found this review helpful
We are sorry that you feel this way. Please do share your feedback along with your contact details at support@ivrose.com and our team will reach out to you at the earliest.
Queen Aliquippa
- Flag inappropriate
- Show review history
Don't expect it's going to be easy or even possible to get ur money back! You're responsible for return shipping. I've been trying to return much of my almost $300 order. Different items are from different suppliers through IVRose. There are at least 3 that are defective/damaged from one of the packages. I've been asking about getting reimbursed or a prepaid label for shipping, but I can't get a straight answer for 9 days now. And stop putting up fake reviews! It just takes common sense to see!
148 people found this review helpful
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at support@ivrose.com.
S C
- Flag inappropriate
- Show review history
False advertising. They say they'll give you free shipping over $69 then don't provide it. Use excuses like claiming its only for USD, despite the interface being in Australian dollars and the offer never specifying USD. Poor customer support. Slow response times. REPLY: I submitted a ticket and gave you the option to either (1) complete the order but refund shipping to keep your word or (2) refund the order entirely. You chose to cancel the order. Not impressed.
147 people found this review helpful
Hi. We are sorry to hear about your disappointment with us, and we would like the opportunity to resolve this issue. You can submit a ticket if more convenient and our customer service would be more than happy to assist you. We value our customers opinions and would like to thank you for bringing this to our attention.