
Krystina Martinez
Only way to reach "support" is in app, and the support is an ai chatbot that does not provide accurate information. This not only seems dangerous, but is incredibly irresponsible. Learned my lesson and getting away from the platform as a whole as soon as I can because it shouldn't be this hard to use the service and at this point the app only functions as a glorified balance checker
Benepass, inc.
January 6, 2026
Hi Krystina — thank you for taking the time to share your feedback. We’re sorry for the frustration this has caused and truly appreciate you bringing it to our attention. We see that you’re already connected with our support team, and we’ll continue working with you through your open in-app request to get this resolved as quickly as possible.

Marcus Stack
The app is incredibly buggy and almost impossible to use. Constantly get errors. The app is unusable on Android.
Benepass, inc.
January 6, 2026
Hi Marcus, thank you for sharing your feedback. We’re sorry to hear you’ve run into errors and understand how frustrating that can be. We’d love to learn more about your experience, and our support team will be reaching out through our in-app support flow to gather additional details and help resolve this.

Thomas Zhang
useless and worst app ever. not only you cannot find any real phone numbers on the app, you can't even do any live chat with any real customer service. all you get is a delayed message system that will respond after 24 hours. So a single customer service case may take months to be discussed in details this way, if ever.
2 people found this review helpful
Benepass, inc.
August 28, 2025
Hi Thomas, thank you for sharing your feedback. We understand how frustrating this can be, and we’re glad to see you’re already in touch with our support team. We’ll continue working with you through your open request in the app to help get this resolved.