
Davin D. Dawson
poor customer service. it is very difficult to get a real person to answer your questions. most communication is ai slop. they frequently make mistakes.
Benepass, inc.
April 14, 2026
Hi Davin—thank you for your feedback. We understand the importance of connecting with a real person. It looks like you’re already in touch with our dedicated customer experience team, and we’ll continue working with you on your open request. Please keep reaching out through that thread—we’re here to help.

Ty Andratschke
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Ok all things considered. Biggest complaint is that when checking your card details, if the listed address is too long it gets cut off. There is no option to copy the address, and no way to scroll to see the full address either. In my case it cut off the first few numbers to the address, so you have to check through web if you want to be able to use it for anything. Also, some accounts such as the "lifestyle savings" are very vague in what they cover. Very responsive & helpful customer service.
Benepass, inc.
May 23, 2024
Hi Ty, thanks so much for the detailed review! Could you please reach out to us directly at https://support.getbenepass.com/hc/en-us/requests/new and provide screenshots of the address issues you're encountering on the mobile app so we can troubleshoot together? Thank you!

Koua Xiong
stop making me download the app again, I already have it on my phone and it keeps telling me to download the app again and kicks me out back the beginning login making me re-enter my info again going into a loop over and over, can't even get into my account, please fix this
2 people found this review helpful
Benepass, inc.
February 23, 2026
Hi Koua- thanks for sharing this feedback, and we’re sorry for the frustration. If you're still running into the download message, please contact our Support team directly from your account via the sidebar menu (Contact Support) or through our Help Center messenger, and reference this review so we can assist you. We’re here to help!