
Ty Andratschke
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Ok all things considered. Biggest complaint is that when checking your card details, if the listed address is too long it gets cut off. There is no option to copy the address, and no way to scroll to see the full address either. In my case it cut off the first few numbers to the address, so you have to check through web if you want to be able to use it for anything. Also, some accounts such as the "lifestyle savings" are very vague in what they cover. Very responsive & helpful customer service.
Benepass, inc.
May 23, 2024
Hi Ty, thanks so much for the detailed review! Could you please reach out to us directly at https://support.getbenepass.com/hc/en-us/requests/new and provide screenshots of the address issues you're encountering on the mobile app so we can troubleshoot together? Thank you!

Davin D. Dawson
poor customer service. it is very difficult to get a real person to answer your questions. most communication is ai slop. they frequently make mistakes.
Benepass, inc.
April 14, 2026
Hi Davin—thank you for your feedback. We understand the importance of connecting with a real person. It looks like you’re already in touch with our dedicated customer experience team, and we’ll continue working with you on your open request. Please keep reaching out through that thread—we’re here to help.

Leo Liao
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I am enjoying the app. There were certain issues when I first use it but seems to be resolved after I contacted their support. It helps me track my allowance and benefits. I was able to control and maximize the use of company benefits. In addition, getting items reimbursed is so much easier now. Love it!
2 people found this review helpful