The human-element of customer communication has never been more important. In today’s world, customers expect convenience and instant gratification. They no longer want to be satisfied; they want to be “wowed.” That’s where Pigeon comes in.
Pigeon is a new, first of-its-kind customer engagement platform that will help you “wow” your customers – and as a result, improve customer retention and business productivity. With Pigeon, any individual or group in your organization can communicate with your customers and internal team via text, voice or video all in one platform, ensuring consistent and collaborative service at all points of the customer journey.
Some of our most popular features for businesses include the ability to:
easily install and set up Pigeon without needing to get IT involved
create your own directory of users, features and flow so that customers can reach out directly to designated individuals, groups or affiliated service providers
text, talk or video chat with your customers
extend your network to include business affiliates
share forms, documents and photos
integrate with existing CRM/ERP systems
set up and monitor real-time customer service throughout
Smarter, simpler, unified customer service.