
A Google user
As I have asked you so many times ago , in order to improve this application , you have to make the following changings : 1. You have to receive only customers with credit cards so you can charge them with a fine for every order cancelation starting with the first one , or to refund your drivers for the inconvenience of the cancelation from the company's own funds !!!! 2. You have to offer our drivers the option of "rating" and "feed backing" (criticizing) your customers the same way they do !
9 people found this review helpful
Gett - Worldwide Corporate Ground Travel App
October 5, 2019
Thanks for your feedback We're keen to understand your experience further to ensure Gett provide the highest quality service. The Gett team look forward to hearing directly from you through our Customer Care link in the app, open 24/7.

A Google user
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Just downloaded new update and another fault that hasn't been rectified : YOU CAN'T SWITCH IT OFF! The 'OFF' switch puts you back into 'AVAILABLE MODE'! Wch means I have to leave it in 'BUSY' mode, wch drains my battery, until the app time's you out with message "you've been inactive for a while so you have been signed out" Unable to view the app in Landscape, which is no good for my tablet device. They update continually but still can't use my tablet in Landscape. They're just not listening!
32 people found this review helpful
Gett - Worldwide Corporate Ground Travel App
January 5, 2020
Thanks for your feedback We're keen to understand your experience further to ensure Gett provide the highest quality service. The Gett team look forward to hearing directly from you through our Customer Care link in the app, open 24/7

A Google user
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Contacted Gett as per their comment to my previous review to find a resolution to my problem. As always, I get someone in customer care that says they'll "feedback" my issue and management can then decide whether or not to implement any changes in future updates. The advisor informed me I should have a particular function which I don't have but, when I informed him that I don't have it, he wasn't interested in finding a resolution to that either. 1 hour wasted!!!
3 people found this review helpful
Gett - Worldwide Corporate Ground Travel App
January 25, 2020
Thanks for your feedback We're keen to understand your experience further to ensure Gett provide the highest quality service. The Gett team look forward to hearing directly from you through our Customer Care link in the app, open 24/7