Washmen & The Finery

Washmen Laundry LLC

About this app

Washmen is an award-winning on-demand laundry, dry-cleaning, shoe and bag cleaning/restoration service. Place an order on the app and we will come pickup your laundry and deliver it all clean to your doorstep. Ranked #1 in UAE & Asia, our service sets a new standard, and it is 100% contactless and hassle-free.

Your clothes are in safe hands. Our 45,000 ft² facility is the biggest in UAE and it is powered by some of the world's best machines and technologies. They’re all designed to clean, sanitize, and minimize fabric strain while maximizing water and energy efficiency in benefit of the environment.

HOW IT WORKS

When you place your first order on our app, our driver will bring you our color-coded bags, so all you need to do is fill those bags according to the service you need:
• The green bag is for our *Clean & Press* service: This is for all items that require special care and pressing that include suits, dresses, shirts, blouses, pants, jackets and more. Pricing is per item.
• For our pressing service, use the white *Press Only* sticker on any of the bags and we'll know you just need them pressed. Pricing is per item.
• The blue bag is for our *Wash & Fold* service: It's perfect for items suitable for 40°C wash that don’t need pressing like sportswear, homewear, underwear & more. Fill up the bag for a fixed price of AED 75 per bag!
• The pink bag is for our *HomeCare* service: This is for all your home linens that include towels, beddings, pillows, duvets, blankets, etc. Fill up the bag with up to 15 items for a fixed price of AED 85 per bag!

For future orders, we will give you some extra bags, so you can fill and leave outside of your door for pickup.

On the app, you can add special instructions on how you want us to package, fold, hang, crease or starch your items. You can also report stains or write notes for delicate/expensive items. We’ll make sure your items are well-taken care of and your instructions are followed.

Our customers absolutely love our service and they swear by it! We can’t wait for you to join them :)

WHY WASHMEN:

- Premium quality service with no middleman
- Same-day pickup - as quick as 30 minutes
- Contactless laundry pickup and delivery
- Affordable services for all your clothes and home fabrics
- Cashless convenience
- OptiClean, dry clean, wash or hand wash cleaning programs
- Highly automated facility using best-in-class equipment
- Exceptional customer care offering live chat email and phone support
- Free home recycling program - send us your paper and plastic with your laundry order & we'll recycle them for free

Our service is available in UAE, Dubai & Abu Dhabi offering the ultimate convenience in laundry services & dry clean.

Visit our website:
https://www.washmen.com

SUPPORT
Do you have questions or suggestions for our service? We would love to hear from you. Please visit us at https://www.washmen.com/help/

Ratings and reviews

I'm very impressed with this service but am giving it a 1 star because it was a very sneaky and misleading pricing model. They'll advertise a certain price package but charge you significantly more when the bill comes, adding taxes and a "service charge". UAE tax rules stipulate that taxes must be included in the price and can't be added later. I'm surprised no one has complained yet. Also, what on earth is a service charge? Very disappointing.

last 4 times I used them app, I had to uninstall and reinstall. They also had technical issues in December as well. Called to complain, dialed 5 which is their complain department, and all they do is ask me to make my order with them. if I wanted that, then I would call another department. Nevertheless I am not sure if this is theblast straw for me as they declined my payment, even though the card is active and used prior to trying to make my booking with them. I think it is time to try others.

Horrible app! It never loads or works properly. I have to contact the staff to send a link for me to access the services. 0 stars if I could

What’s new

You already loved our app, but we wanted to make it even better. We recreated the whole app from scratch to ensure an even easier and smoother experience, adding a lot of the features you've been asking for with so much more coming on the way. We're super excited to have you try our new app!