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All customer contact virtual channels are non-existent (inclusive of the website and phone number) especially when it comes to rescheduling. Paystack integration is not stable. I've had a terrible experience paying through my wallet. The extra charges are not included when you view the amount to pay. I hope this honest review would help improve services.
11 people found this review helpful
April 28, 2022
Hi Seun, We are sorry for the difficulties you experienced while using our services. Please contact us via firstname.lastname@example.org so we have your complaints addressed. We await your response. ~IF for GIGMobility
I don't know the essence of the recent upgrade to the app that requires an authentication EVERY TIME I want to use the app. I can't even minimize it or even go back and forth between menus. I have to provide authentication. This is not an upgrade; it's a nuisance. Please reconfigure it. Which kain headache be this na?
Hello Michelle, Kindly clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at email@example.com with your contact details and relevant screenshots. ~D.S for GIGMobility
The only ick is that, once a booking payment fails, the chosen seat is still "selected", making me wait a long time before the seat is available for booking again. Other than that, the app is perfecto! Best app I've used in both speed and UI.
1 person found this review helpful