IMS Supervisor

GJ Global IT Ventures

About this app

**IMS Supervisor** is a smart operations management app designed for supervisors and managers to monitor service activities, track team performance, and manage daily field operations efficiently.

With IMS Supervisor, supervisors can oversee tickets, preventive maintenance work orders, attendance, approvals, incidents, assets, inspections, and reports — all from one place. The app provides real-time visibility into ongoing work, pending approvals, open requests, and operational performance, helping teams stay organized and responsive.

## Key Features

### Dashboard Overview

Get a quick summary of operational activities with a centralized dashboard showing:

* Open tickets
* PPM due today
* Pending approvals
* Asset counts
* Ticket status summaries
* Daily operational insights

### Ticket Management

Track and manage service requests raised across locations.

* View active, completed, and approved tickets
* Search tickets by ID, technician, category, or location
* Monitor technician assignment and ticket progress
* Review ticket priorities, statuses, and issue details

### PPM Management

Stay on top of preventive maintenance schedules with PPM monitoring tools.

* View active and completed PPM work orders
* Track due dates and maintenance status
* Monitor assigned staff and work order details
* Manage maintenance activities across locations and assets

### Attendance Management

Manage field staff attendance directly from the app.

* Mark employee attendance
* Review attendance lists and workforce availability
* Track attendance status for technicians and staff

### Approval Workflow

Review and process pending approvals quickly to keep operations moving without delay.

### Incident Management

Record and monitor incidents across sites and teams.

* Mark incidents
* Search and review incident history
* Track incident details, assignments, and timestamps

### Asset & Inspection Tracking

Monitor asset-related operations and inspection activities to improve service quality and accountability.

### Reports & Operational Visibility

Access important operational information and performance data to support daily supervision and decision-making.

## Why IMS Supervisor?

IMS Supervisor helps organizations streamline field service operations by giving supervisors a single platform to:

* Monitor team activities in real time
* Track tickets and maintenance work efficiently
* Manage attendance and approvals
* Improve response time and operational visibility
* Keep field operations organized across teams and locations

Whether you are supervising maintenance staff, service technicians, or operational teams, IMS Supervisor helps you stay connected to your workforce and daily service activities from anywhere.

## Intended Use

IMS Supervisor is intended for authorized supervisors, managers, and operational teams using the IMS platform within their organization.

For account access or support, please contact your organization administrator.

What’s new

Welcome to IMS Supervisor!
This first release includes features for managing tickets, PPM, attendance, approvals, incidents, assets, and operational dashboards.