Olumide Ojo
Please go fix this application. The registration process was not successful, I expected so much considering the referrals. First, the SMS took a long time to arrive after having to click resend like 3 times after initial expectation of OTP SMS. Secondly, the scan your face section was not interactive not informative. After a 10 - 20 mins stare at the screen with my face in the centre. Nothing happened, no feedback, nothing. Please fix.
30 people found this review helpful
We apologize for the difficulties you experienced while registering with us and we appreciate your feedback. We'll look further into the issues you've experienced. If you would like some assistance or additional information, please contact us via gomoneysupport@gomoney.global and we will be happy to help you further.
adeolu adeleke
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First impression last longer. I made a deposit from my kuda account to my new gomoney account, it has not reflected after hours. I was told it has been like that for days, I didn't get any refund. This is 21st century, employ able hands and those that can handle the app, not those that are there because of connections. Very poor service, nonsense app. Thanks for the reply, you didn't profer any solution or give me timeline to restore the service or what will happen to my money.
1 person found this review helpful
Hi,
We are sorry about the current delay with our inward transfer infrastructure which is delaying money reflecting in your account. Please be rest assured that we have noticed this issue and our team is working round the clock to fix it as soon as possible. Kindly share any delayed transaction receipt via the in-app support channel for tracking.
oladele okusanya
The gomoney app is a good app and its very easy to use , their customer care responds to your issue immediately, the reason for the 3 star is because the app will always have one issue or another like 10 times a month so you just have to live with that. Will this issue stop me from using the app no way