HELB

HIGHER EDUCATION LOANS BOARD.

About this app

Helb app enables helb customers access to the below services
Account creation,generation of ministatements,loan repayment and disbursement status ,loan balances , loan application and repayment
It is secure and very simple to use.

Ratings and reviews

You think it couldn't get any worse and then boom! It gets worse. Why would upgrading to the latest version mean I can no longer sign in? You ask for my phone number, I give it, and your constant error message is "Sign in failed. Kindly put in the correct number." What in the poor User Experience is this? Time and time again. Now I have to call customer care for this?! Please just get at least the basics right!

The app is so much slow. I don't know why it needs an update after every week. So after a week it's when it's completing the sh 1 payment?.. And then after the payment and opening it, nothing is going on, it keeps on telling me an error as occured, i don't know why, and the network is good.. Kindly.. I thought with the app it'll be easier😥 but now it seems I'll complete the process in a month, with an app? Why?

The app was great and i could access my account from any device but after the forced update i can't get past the sign in screen . keeps telling me the number os incorrect yet the from the mpesa ssid *334# it works. the service isn't even available on the mpesa app. What a shame to the devs