HELB

HIGHER EDUCATION LOANS BOARD.

About this app

Helb app enables helb customers access to the below services
Account creation,generation of ministatements,loan repayment and disbursement status ,loan balances , loan application and repayment
It is secure and very simple to use.

Ratings and reviews

You think it couldn't get any worse and then boom! It gets worse. Why would upgrading to the latest version mean I can no longer sign in? You ask for my phone number, I give it, and your constant error message is "Sign in failed. Kindly put in the correct number." What in the poor User Experience is this? Time and time again. Now I have to call customer care for this?! Please just get at least the basics right!

The app is so much slow. I don't know why it needs an update after every week. So after a week it's when it's completing the sh 1 payment?.. And then after the payment and opening it, nothing is going on, it keeps on telling me an error as occured, i don't know why, and the network is good.. Kindly.. I thought with the app it'll be easier😥 but now it seems I'll complete the process in a month, with an app? Why?

This application was well, I could login any time but since, subsequent application was opened, it has been the worst application I've ever seen. Each time I enter my password the account is locked and can't login anymore. Please help us with this everyone is crying over the same issue. Why don't you return the services to portal,, because this has already failed and you're doing nothing about it.