
Discursive Bind32
The HELB loan app provides a convenient way to manage my student loans. I appreciate being able to check my loan balance, make payments, and access loan statements right from my phone. The interface is relatively straightforward, making it easy to navigate. However, there are occasional glitches and bugs that need to be addressed. Sometimes the app crashes unexpectedly, or certain features don't function properly. Additionally, it would be beneficial to include more educational resources or tip
127 people found this review helpful

Sir Wafula
It's easy to navigate the app with little to no disruptions. The app has no disturbing/annoying ads, it also takes up so little space despite regular updating. On the underside, the app temporarily glitches and self exits bringing you back to step one,, login but only rarely and temporarily. Otherwise the app works wonderfully. It's a must have app
285 people found this review helpful

Josh Ngure
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All was going well with my application until I lost my internet connection. It keeps telling me that my institution details are missing. Your customer service is terrible since emails haven't been replied to and it's already been 3days since I sent one. No agent is ever available to assist when calling even after waiting for over 10min. Deleted the app. Very inconvenient. Sigh. But you have never responded to my E-Mails...it has been well over two weeks since I enquired on the same
475 people found this review helpful
HIGHER EDUCATION LOANS BOARD.
July 18, 2021
We regret to note this. Please contact us at contactcentre@helb.co.ke with your contact details so that we can address your concern.Also try USSD option *642# if you lack internet connection.