Agent — Gokiebox

Gokiebox

About this app

Agent is the official Gokiebox app that lets your team serve customers from their mobile phones, wherever they are.
Connect your messaging channels and manage all conversations from a single inbox, with the speed and organization your operation demands.

⚠️ Important: Agent is a service for Gokiebox customers. You need an active account on your platform (agent.gokiebox.com) to log in.

With Agent you can:

• Unified inbox — Receive and respond to messages from all your channels in one place, without switching between apps.

• Real-time conversations — Serve your customers instantly with push notifications when a new message arrives or a case is assigned to you.

• Teamwork — Assign conversations, collaborate with your agents, and keep track of the status of each case (online, busy, offline).

• Organization — Tag, filter, and prioritize conversations so you don't miss any customers.

• History and context — Review contact information and conversation history to provide better service.

• Multi-account — Easily switch between the accounts you have access to.

Agent is part of the Gokiebox ecosystem and connects securely to your platform. Your data is encrypted and only accessible to authenticated users within your organization.

Not yet a Gokiebox customer? Visit https://gokiebox.com to learn more about our customer service.

What’s new

• Actualización de compatibilidad con Android 16.
• Mejoras internas de rendimiento y estabilidad.