Golis Agent

GOLIS TELECOM

About this app

Golis Agent is the official field operations app for Golis Telecom authorized agents. Designed to streamline every customer service task from a single, easy-to-use mobile interface.

📱 KEY FEATURES

🔹 New SIM Registration
Register new Golis SIM cards quickly and accurately with guided biometric capture, face detection, and ICCID scanning — ensuring compliance with all regulatory requirements.

🔹 Sahal Account Registration
Open new Sahal mobile money accounts for customers on the spot. Supports combined New SIM + Sahal registration in a single workflow, as well as adding Sahal to an existing SIM.

🔹 SIM Features & Management
Handle key SIM lifecycle actions including SIM swap, GSM changes, status changes, eSIM issuance, and customer information updates — all from one place.

🔹 SIM Renewal Requests
Submit SIM card renewal requests digitally and track their real-time approval status through the integrated request list.

🔹 Complaints & Issue Management
Log and manage customer complaints and technical issues directly from the field, with structured forms that route cases to the right support teams instantly.

🔹 SIM Inventory Dashboard
View live SIM card stock statistics at a glance — blank SIMs, new SIMs, and today's sold quantities — helping agents manage inventory without manual tracking.

🔹 Secure Agent Authentication
Two-factor login with OTP verification ensures only authorized Golis agents can access the platform, protecting sensitive customer data at every step.

🔹 Offline Awareness
The app detects connectivity status in real time and alerts agents when certain features require an active internet connection, preventing incomplete transactions.

---

🏢 FOR GOLIS TELECOM AGENTS ONLY

This application is exclusively for use by verified Golis Telecom agents and partners. Access requires valid agent credentials issued by Golis Telecom.

Golis Telecom is a leading telecommunications provider in the Horn of Africa, delivering mobile voice, data, and mobile money services to millions of customers.