Gong cha Tea

Café POS LLC

About this app

The official Gong cha app is the easiest way to order your favorite bubble tea ahead of time for quick in-store pickup. Whether you are a brand-new fan or a longtime regular, our loyalty program is fully integrated so you can easily accumulate points and redeem your rewards directly from your phone.

App Features:

Order Ahead: Browse our full menu, customize your ice and sweetness levels, and schedule an in-store pickup.
Gong cha Rewards: New and existing loyalty members can accumulate points on every purchase and redeem rewards directly in the app.
Quick Reordering: Save your favorite drinks for lightning-fast ordering next time.

Ratings and reviews

The app refused to recognize any of the three credit cards that I have successfully used on many other purchases. Also, I was trying to redeem a reward, and now an $8 reward is entirely lost/unusable because I cannot pay for a drink through the app, but when I try and log into my rewards account using a in-store kiosk, the reward does not appear. It's infuriating. I was able to successfully order dozens of times using the old app, but since it's been updated it's been absolutely useless.

New app is far worse than the old. It's noticably laggy/slow, my points didn't transfer, and I received a promo code but there's nowhere in the app to enter it? Also there's no card saving? A basic feature of any food delivery/pickup app? Also on the old app I can see 4-5 drinks while looking at the menu, notably with the price included, while the new app I can only see 1.5 and you need to click through to see the price now. I do appreciate it saves your past selection.

Horrible app missing major features. Reward points do not transfer and it wouldnt even let me complete my order when entering my credit card (no error message, card worked fine in the store). I've been coming here for years and the previous app was a major reason due to how convenient it was. After losing over $30 in rewards points and not being able to make a mobile order, I expect to not come back and only use one of the other 4 boba places in the area permanently.