Fetch Pet Insurance

2.84K reviews
Content rating
Screenshot image
Screenshot image
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About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.
Updated on
Feb 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 6 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.77K reviews
Pandemonia F
February 14, 2024
This app is user-friendly and easy to understand. Costs and coverage are transparent. I was able to push a button to bring the phone number up right on my dialer screen for a quick answer to my question from a real person. She was thorough, professional, and very courteous. She had my account up so fast! A very good experience. A+++ guys!
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Lex Joy
July 14, 2021
This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).
73 people found this review helpful
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Fetch Inc.
July 23, 2021
Hi Lex! Thanks for your review. We apologize for any issues logging into the app. The forms aren't mandatory if you're filing a claim through the app or our website. We would be happy to help with any questions or concerns you have. Please email us at help@fetchper.com anytime! Thank you.
Patricia Trujillo
April 18, 2021
The app doesn't want load any information, it takes forever and sometimes days by the time it does. I submitted a claim about a week and a half ago and still have not seen any progress status shows as it being assigned to someone but that's it. And I haven't been able to add my pets vet it keeps showing its loading. Once things change I'll change my rating.
32 people found this review helpful
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Fetch Inc.
April 20, 2021
We’re so sorry about your recent issues with our app and appreciate you sharing your feedback. The claim process can take up to 30 days but we would be happy to help with any questions you have. Please email us at help@gopetplan.com with your policy information and we would be happy to further investigate.

What's new

Bug fixes and other enhancements