When this app works, its awesome!! Problem is, that's hit & miss. Turn on wifi, turn off wifi, restart phone, reinstall, update. Its a total pain, all I'm trying to do is grab a snack & go back to work. I've only been able to reach support once, and that was 2 months ago. Sad, it really could be great, but its not.
5 people found this review helpful
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Love the convenience of skipping lines and having a digital copy of our receipts! This was working fantastically until they released version 3.0. However, Skip Support was quick to respond to my email and let me know they would be releasing an update to fix the issue - which happened a couple days later. They even gave me some Wallet bucks for the inconvenience! Technology won't always work the way it is supposed to, but that's where good customer service and support are important - both of which Skip has in spades!!
13 people found this review helpful
November 15, 2018
We're very sorry for the inconvenience and frustration. The newest version of the app has fixed this issue. We appreciate your patience and loyalty! If you can send an email to firstname.lastname@example.org, we'd love to add some Skip bucks to your wallet.
Overall, I have absolutely loved using this app. I have skipped the line so many times when it was backed up several people. I don't know if it recently updated but all of the sudden, it won't load my location and so therefore I can no longer select stores. I tried uninstalling the app and reinstalling it but it still won't work. I hope it'll get fixed because I will choose stores that have skip and I hate that it's not working!
12 people found this review helpful