
Outback
I was very excited to purchase this grill for the Wi-Fi features that it offered. But unfortunately I can never get the app and the grill to connect I have troubleshooted with Tech Support multiple times. They have even sent me a new motherboard 3 times. It never fails though I will get it to connect the first time after that I might go a day or 2 or a few weeks before I use it Again and then when I try to connect to the Wi-Fi and it will not connect.
3 people found this review helpful

Zebulon Gilbert
App crashes instantly Every time I open it. when it does not crash, it crashes when I press the connect button. I have tried the beta. uninstalled, rebooted, installed, rebooted. nothing seems to work. I have tried the prime app. it tells me I need to update firmware and fails, stating I need to update using the legacy app. it used to work well.

A Google user
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It's a great feature to be able to connect to a grill and control it from your cell phone, I have no problem connecting to the grill's wifi, but seldomly does the app actually connect to the grill, I've tried starting and stopping app, resetting my phone, reinstalling app and using another device. It works maybe 20% of the time; disappointing because it's the primary reason I went with this grill.
11 people found this review helpful
Green Mountain Grills
January 9, 2020
Hi Jayson, it sounds like a signal strength issue, you may want to look into an upgraded antennae or WiFi extender.