Everything went great. We arrived in port an hour early and they came within 15 minutes of our call. We arranged for a pickup point with the driver on route. The piece of mind was worth the premium.
I cannot in good conscience recommend this service without some warnings for new users. Our driver was fine: prompt once he arrived and very professional. This review is about some sneaky wording that can increase fees after you've already paid. First off, do NOT use the recommended pickup time listed on either app or website. The courtesy wait time Groundlink gives you is RIGHT AFTER YOUR PLANE ARRIVES AT THE TERMINAL. If your luggage takes a moment to arrive--something out of your control--it still cuts into this grace period and you're charged hefty wait fees of $1/minute after already footing Groundlink's more expensive price tag. Our flight arrived earlier than anticipated, and Groundlink updated driver arrival times to accommodate, although I didn't get those messages until we were able to get off the plane ten minutes later. The only reason I knew was due to my driver calling me minutes after we left the gate that he was circling around, waiting for us. Great, except we have luggage to pickup. Now, the wording in the text Groundlink sends to you is to contact your driver after you've picked up your luggage. It then says you have a 30 minute grace period. Doesn't that sound like you have 30 minutes after picking up your luggage? Instead, we waited another fifteen minutes before our luggage made it onto the carousel, feeling stressed over the fact that we couldn't do anything but hurry and wait while being charged extra for no fault of our own. Even after rushing out of the airport and calling our driver simultaneously, it took another three or four minutes (still being charged $1/minute, mind) before our driver came around to pick us up I was charged an extra $17 on top of my original payment for all this stress. Certainly NOT what I need after a cross-country red eye flight. In other words, if you insist on using Groundlink, choose your own pickup time based on your estimate of how long any checked luggage or exiting/getting your bearings/bathroom breaks might take, and be willing to wait for your car instead of using Groundlink's recommendations. Of course, given the type of clientele that Groundlink typically serves, perhaps this isn't usually considered a problem at all. For any middle class newcomers, though, reconsider.
Great service. Not cheap but 100% reliable. App is well done and works well.
User friendly and gives assurance of knowing your driver is waiting and ready
Convenient booking. On time pick-up. Quality ride.
Easy-to-use and very convenient.
- 15 minutes restriction for 'ride now' reservations is removed