A Google user
Latest version of the app is bloated and harder to use. The new imaging processing function for check deposits often fails to work properly, requiring multiple retakes before it captures the data correctly: if at all. It couldn't even process one where the routing and account information was clearly printed in black on a white background. The photo is clear, well lit, and all text is easily read by the human eye. There is no easy way to access a manual mode. The images displayed aren't cropped to the actual check boundaries and not user reviewable before submission. DEVELOPERS FAILED
40 people found this review helpful
A Google user
Using this upgrade has been a very frustrating experience. Even when it does work the navigation is not friendly. I have three accounts that I need to manage almost everyday and I keep having to re-enter my password, it keeps losing my thumbprint access and keeps asking me if I want it, even though only one account can have it. Now, for two days, it won't log in, keeps looping back to username, no error msg. I'd gladly give up the extra bells and whistles for the old app that actually worked.
32 people found this review helpful
Grow Financial Federal Credit Union
August 21, 2019
We’re sorry you’ve had this experience with our app, Mark. We just released a new consolidated view feature that allows you to link all of the accounts you’re on. Please call our Member Contact Center at 800.839.6328 to get set up. We're aware of the looping issue and are actively working to resolve. We’ll update this reply as soon as we can help.
A Google user
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New App - updated review, trending down: I was highly critical of the original app because of the lack of updates. Overall, this seems better, the interface is clean. A couple of issues include that bill pay is missing. I also noticed that if you click on "contact support" then email it gives you a website address not an email address. It's a small error, but it should have been caught during their QA / testing. It makes me wonder what else I will uncover. *update contact support error still not fixed and bill pay is not available. It was what I was just told after a 16 min call to get it enabled. The previous response from Grow appears to be in conflict. I was told bill pay is only available from the full site not the app.
5 people found this review helpful
Grow Financial Federal Credit Union
June 13, 2019
Thanks, Jim! We will be making ongoing improvements to this app, so we appreciate your feedback. Select members can only access Bill Pay through the eBills widget found within the online banking platform available at growfinancial.org. If you'd like to switch to the mobile-friendly Bill Pay, please call our Member Contact Center at 800.839.6328.