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332 reviews
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About this app

We would like to inform you in advance about the discontinuation of the KEYWE OLD app service.
The KEYWE OLD app service will be terminated as of December 31, 2023.
We sincerely thank those who have used SESAME LAB’s KEYWE OLD app service with interest and affection.
Please be aware that the app will be restricted from use after the termination, so kindly avoid any misunderstandings.
We kindly ask for your understanding regarding the service termination.
We are committed to returning with improved services in the future.
[End Notice]
End Date: December 31, 2023
Notice: The service cannot be used after the end date.
Updated on
Jan 9, 2023

Data safety

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Ratings and reviews

325 reviews
A Google user
September 30, 2018
The app works well, but takes a little figuring. Would like to see the Smart Open settings tweaked to allow for longer open times and even shorter geofence, if possible. I have kids, so getting to the front door in 30 seconds is rarely realistic. Having said that, whenever I actually do make it to the door within 30 seconds, I find that the door is unlocked and ready for me to enter without issue. I love lock and the app is a great companion.
5 people found this review helpful
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A Google user
March 23, 2020
2/22/19 When this thing works, it's great, but it's very glitchy. I never know if my lock is going to work until I pull into the driveway. The latest update seems to have messed up bluetooth connecting in some way. One thing I would really like to request is the ability to set a longer opening time so I don't have to race to the door. 3/23/20 and it still hasn't improved. The app is very random and unreliable. The lock itself is great. The app needs a major update.
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March 24, 2020
Are you talking about the Smart Open feature? So, did you adjust your sensitivity as I said? Or do you want manual mode? Please contact for further information. The review page has a limited number of characters, and there is not enough information about you to help.
A Google user
December 30, 2019
I have had huge trouble with both the iOS and Android versions of this app. I have been unable to permanently register a lock; I keep having to enter a guest code. Most of the time, the Android app won't connect to the lock; the iOS version is only slightly more reliable. I got locked out for five minutes today while experiencing server connection errors. If I had paid for the lock, I would be demanding a full refund. I'm demanding physical keys from the property manager. UNACCEPTABLE.
3 people found this review helpful
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December 31, 2019
Once we register our KeyWe door lock, it is impossible to re-register before deleting. The first registered master administrator can add users by adding users. Also, our server was intact, and if it fails, the server will restart. Android phones that do not officially support Google services can not be used. Please contact