
Tim Nickles
working with other users to finalize exchanges and travel is great, these things work well. But the app itself is extremely poor. So many bugs it's hard to keep track. No way to view the full list of upcoming exchanges in the app so you need to go to the website. No way to withdraw exchange requests after you've made them so you have to disappoint other users when you tell them you've already found a place. many other bugs and just plain lack of functionality and poor functionality

Win Parker
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Love home exchange. However the app never recognizes my searches. Even Paris, France. I have to scroll over the world map (if the nap will load, which is rare) and zoom in on the city I want to search. I should be able to type in the city name in the search bar, but it never recognizes any cities. In response to home exchange's response to my review: the cities rarely pop up in autofill. I can type Paris, France and nothing pops up.
17 people found this review helpful
HomeExchange
September 24, 2023
Hello WIn.
Thank you for your review. Please contact us directly in order for us to check that situation, as this is not the expected behavior of the app .

Borja Fernandez
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I spent over 2 hours struggling to finalize an exchange request because of a technical bug on their platform. Once the exchange was officially approved, I spent several more hours preparing â packing luggage, arranging bedding, and then getting everything ready at the apartment as I had already entered it Then, without previous warning, the exchange was cancelled. I had already paid, and no refund was issued. Their response from a guy named Franck? Essentially, âitâs not our problem.â
3 people found this review helpful
HomeExchange
December 12, 2025
Hello Borja Fernandez
Thank you for leaving a review. We are genuinely sorry that your experience has been so frustrating and stressful, especially after you dedicated so much time and effort to preparing your exchange. Spending hours dealing with technical bugs and then having an unexpected cancellation after approval and payment, with no refun...