HappyFox Help Desk 2.0

Happyfox Inc

About this app

Meet HappyFox Help Desk 2.0 – A fresh new take on the mobile help desk you love!

HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.

HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 5 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.

What you can do with HappyFox Helpdesk 2.0 App:

- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance

Your HappyFox tickets are at your fingertips. Literally!

Ratings and reviews

This app was working properly, but not sure if after some update it broke the notifications. Now I don't get alerted if I have tickets. I have to constantly refresh to show me the proper number of pending tickets. I tried uninstalling thr app, clearing the cache, but nothing works. When checking the settings within Android/Samsung, the notification setting for the app is completely missing. Please fix this.

Does not refresh work order numbers, assigned, etc.. but when I click on assigned to me shows me correct number of opened, just does not reflect onmain screen. have to log out andback in for screen ro reflect correct numbers. tried cache refresh, does nothing. fix this issue and i would rate higher. thank you.

Lacking Core Functionality present in the first version of the app. Obviously an attempt to streamline and modernize the app, but clearly not yet ready for primetime. Cannot make a new ticket, in a solution 100% focused on helpdesks that use tickets. That alone is enough to not use this version of the mobile app. The old version allows making tickets, but does not work on android with SSO. The old iOS version does both.

What’s new

- Resolved an issue on the Queues screen where pulling to refresh did not update the queues count.
- Fixed an issue where push notification redirection would not occur when the app was in a killed state.
- Other bug fixes and improvements.