HappyFox Help Desk 2.0

3.1
26 reviews
1K+
Downloads
Content rating
Everyone
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About this app

Meet HappyFox Help Desk 2.0 – A fresh new take on the mobile help desk you love!

HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.

HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 5 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.

What you can do with HappyFox Helpdesk 2.0 App:

- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance

Your HappyFox tickets are at your fingertips. Literally!
Updated on
Jun 15, 2022

Data safety

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No information available
3.1
26 reviews
Ife Odubela
August 13, 2020
It kinda annoying, you can't see the contents of some tickets. There's new features that makes it miles better than the 1st version but it's so bug filled that it's practically unusable. They need to invest more money on developing the mobile interface, learn from Facebook, mobile first...
4 people found this review helpful
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John Cruz
January 29, 2021
Lacking Core Functionality present in the first version of the app. Obviously an attempt to streamline and modernize the app, but clearly not yet ready for primetime. Cannot make a new ticket, in a solution 100% focused on helpdesks that use tickets. That alone is enough to not use this version of the mobile app. The old version allows making tickets, but does not work on android with SSO. The old iOS version does both.
2 people found this review helpful
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Serrell Hunter
October 18, 2021
It's better than it was but still severely lacking! I still can't search for tickets...? No filtering?
1 person found this review helpful
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HappyFox Inc
October 18, 2021
Hi, Serrell. Thanks for taking the time to share your feedback. We are actively working on new features for this app and will surely take your feedback into account to prioritize the features you requested. Be sure to expect them very soon! Thanks for using HappyFox!

What's new

Fixed a bug where the app will log the user out with an error - "This Feature is currently not available for your account".