Harmonix

Harmonix team

About this app

Harmonix is a next-generation contact center that integrates directly into your CRM to completely transform how your company communicates and operates. By unifying all communication channels (calls, email, WhatsApp, SMS, and more) within your CRM, Harmonix eliminates data fragmentation and friction typically experienced by sales and customer service teams.
But Harmonix goes far beyond simple channel unification. Our advanced artificial intelligence continuously works to turn every interaction into actionable insights and automate tedious tasks. It automatically transcribes and summarizes conversations, suggests personalized responses, updates CRM records without manual intervention, and provides deep analysis of opportunity status and service quality.
What makes Harmonix unique is its ability to understand the complete context of each relationship. It doesn't analyze interactions in isolation, but considers the entire communication history, all previous activities, and all touchpoints within the same account. This reveals patterns, identifies opportunities, and generates insights that would otherwise remain hidden.
Harmonix implementation is quick and hassle-free, seamlessly integrating with your existing infrastructure. From day one, your teams will experience a significant increase in productivity, while managers gain unprecedented visibility into all operations.
For companies looking to transform their sales and customer service operations, Harmonix represents the perfect convergence of ease of use, AI power, and business intelligence, all without requiring major implementation projects or changes to existing processes

What’s new

Call management improvements