Welcome to the new Hastings Direct app, which gives you peace of mind when it comes to your car insurance.
If you have any technical queries please email us firstname.lastname@example.org
You’ll find policy details, insurance documents, contact numbers, claims help and our live chat service all stored safely and securely in the app – for you to access whenever and wherever you need them.
So if you’ve been in an accident, need breakdown assistance or want to make a claim you can get the help you need, quickly.
MANAGE YOUR POLICY:
- Constantly forgetting passwords? Switch to Fingerprint Authentication or a 4-digit pin
- Hate rummaging through paperwork? Keep all your documents in one place that’s accessible 24/7*
- One-click links to important information – Quick access to your policy number, policy features detailing what you're covered for, policy excesses and renewal date*
- Need to speak to us? Use our live chat feature during call centre hours
- Something changed? Update your car details or add a new driver in a few easy steps*
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider
- Need to make a claim? Connect directly to the right colleague first time
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email
We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app, email email@example.com.
Minimum app requirements
- Car customers only
- Smartphones (no tablets) with Android 5.0 Lollipop or newer
- Screen lock security enabled (PIN, pattern or password)
- Phone must not previously or currently be rooted**
*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
**allowing root access to files which remove all restrictions from the phone
Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).