Very nice user interface, very easy to raise a complain and check usage..etc
I love this app, since I just use it to keep track of my usage. Although it need some improvement & some more features like displaying new plans & offers available, providing toll free or paid number of customer care. I know there is a feature to book complaint & wait for the response, but still. Overall the app is decent.
You raise a request it gets automatically closed without asking or telling. Stupid software at back-end I suppose or even stupid management I believe. I required a house shifting and they are not even sure if they cater to my area im Mumbai. Called multiple times. Got frustrated following up. My 43 days are pending. Do refund my amount as I am not using your connection.
Shame! This is my 5th request ID in a week. Your Request for FS Retention with a Service Request ID - 18072017M990222-1 has been resolved as per our records. These guys are resolving the tickets without even contacting me. Then have you made this feature. No feature is provided in the app to reopen the ticket. Such a poor service. I will never ever be part of your network again. I just have to complete my 3 months coz you guys don't provide refund. Shame! Hate you Hathway.
NEVER GO FOR HATHWAY BROADBAND. I had subscribed their so called best plan of 150mbps by paying 6000 rupees. They had installed some third class router and never got speeds beyond 50mbos. Connection is really unstable And there is no refund policy as well. CUSTOMER SERVICE IS PATHETIC. They are yet to resolve the issue even after filing multiple complaint requests through app and through phone. I RECOMMEND NONE TO GO FOR HATHWAY BROADBAND.
Worst broadband ever...they have charged me as per 150mbps plan.. but I m getting around 40-50 and sometimes 4-5.. they are cheating everyone..go for any other broadband but never try Hathway.. I am going to file a case against them.
Bug Fixes & UI Enhancements.
Book connection, track usage, pay bill and do much more on ACT Fibernet app
Providing a complete solution to the Electric dept in the field of meter reading