Hathway Broadband

Hathway Cable & Data Com Ltd.

About this app

Hathway Broadband app will enable you to conduct multiple
activities at one place with the ease and flexibility. You can do following
with the app :
(a) to book a new connection
(b) track your usage
(c) bill payment
(d) plan change
(e) Register / track all the queries raised related to service / address change / shifting / payment etc.
(f) Top up

Ratings and reviews

I took a Hathway broadband connection after the marketing agent told me that TV service with all channels would also be included. But after taking the connection, I found that the information given was misleading. Now the agent is not answering my calls. Customer support is also not helpful, as I only get an AI assistant. The website and app are also poor, and there is no proper way to raise or resolve complaints. Overall, I’m very disappointed with Hathway’s service and customer support.

App employs a scripted chatbot that won't allow you to register a single complaint, no matter what you say, or how you explain. And it's obvious that they are doing this on purpose. If you somehow manage to open a ticket by calling someone, they have this stupid policy of closing every ticket within 24 hours regardless of whether the issue is actually resolved or not, without your consent or OTP, so you're back to square one. And I've been stuck in this loop for 3 weeks, with zero progress.

I don't have less than 1 star option in playstore, that's why I'm giving 1 star. Network speed is okay. But, when it comes to an issue you wanted to register, the real catch begins. There is no option to connect with customer care executives to raise your proper issue. I have been trying to raise a technical request for more than 3 days. There is no way to end up with real customer care. The IVR is giving you the options and it'll automatically end your call without giving you resolve. worst

What’s new

Happy Rakshabandhan.