
Cokonut Life
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Many issues. It's useful when it works. Sometimes it ends up locking me out of my account, in which case it's not useful at all. Overall, this credit union has a TERRIBLE tech department. Their website and their mobile app are unreliable. You will be locked out randomly with no warning and be forced to call for assistance. Good luck with that on the weekend or weeknight.
3 people found this review helpful

A Google user
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I am unable to edit my initial review so im going to do another one. I initially gave this app 5 stars because they revamped the app. They now offer mobile deposit. I clicked on the Mobile deposit and it said to call the bank to activate it. I called and was told that unless I have a daily balance of $5000 I can't use that feature. Ridiculous. ASB doesn't do that. Maybe its time to close this account.
4 people found this review helpful

A Google user
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No online chat is available if you have questions. No way to check which payments were cleared by the account and what's outstanding. Make this app user friendly. I'll have some overdraft fees but I don't know what for and what company do I need to follow up with. I also called the credit union because the notification that comes up when making a transfer doesn't tell you that you're only allowed 6 transfers per month, only can't complete transactions try again later. I was charged $78. Not good
6 people found this review helpful