App was great, now having trouble When I first got the app, and for a long time after, it worked great. It was very convenient for paperless claims submissions. Just recently, though, the app has been hiccuping on accepting new claims. It tends to lose them. I have been waiting for any word on why the app is no longer working reliably and when I can expect something to be done about it. Until then, I guess it is back to scanning and emailing claims.
Doesn't work. For two updates now across 3 phones I've been entirely unable to upload any photos or pdfs of bills or get any information about my account. Worse than useless.
Really annoying that I have to log in again every time I go to the main menu page **Update: This only seems to have been an issue the first time I ran the app
Annoyed! Can not change my pets photo. This seems like a simple fix..... please update!!!
So easy to use, takes less than 5 minutes to submit a claim and I have a check in my hand in under a week. I love Healthy Paws. (They also have amazing customer service!!!!!)
Wish it would let me view details of submitted claims, link a new claim to a previous one, and include invoice number and total $...all of this is possible through the website.
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HDR photo cropping issue resolved
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