Healthy Paws

Healthy Paws a Chubb Company

About this app

When it comes time to submit a claim, simply take a picture of the invoice and submit it via the app—no paperwork necessary. Most claims are processed within two days, and you can get updates on the status of your claim via the app.

Use the Healthy Paws app to:
• Submit a claim by taking a picture of your invoice
• Check your claim status
• Manage your account
• View messages from Healthy Paws about your claims or policy
• Update your personal information and billing information
• Change your claim reimbursement method

Healthy Paws' top-rated pet insurance plan for cats and dogs provides coverage for injuries and illnesses.

Peace of mind with pet insurance means you can focus on getting your pet optimal veterinary care in times of need. Visit any licensed vet with an easy-to-understand pet insurance plan, and get reimbursed quickly with no limits on claim payouts for the lifetime of the policy. Coverage includes new injuries and illnesses, emergencies, genetic conditions, and much more.

Not a Healthy Paws pet parent? Get a quote at www.healthypaws.com to get started.

Ratings and reviews

Logging in to this app is a big hassle. It used to have biometric login and now you have to use a verification code every time that still manages to take 18 steps. It literally feels less secure. I still submit PDFs but others say they can't. overall I've enjoyed this company's service aside from the regular price hikes and deduction in coverage. my dog is too old to get coverage from a different insurer now so we're staying with healthy paws but their app recently became very annoying to use.

The app no longer requests file access, which means you can only submit documentation from your camera. If you have pdfs, you have to use the website. More annoyingly, Healthy Paws just added MFA in the dumbest, weirdest way. Now instead of a simple biometric login you have to enter your email address and password, select your verification method, send the code, input the code, select "Continue" after the code has been verified, and THEN you can get into the app. Every. Single. Time.

Nice and easy to use interface (not cluttered). There are easy to find options available to choose from like messages, making a claim and viewing your account once you open the app. My biggest qualm with the app is not being able to upload a picture or in my case a PDF/document. Because of COVID, my veterinarian emails my receipt in a nice PDF format. I could probably make it into a png or jpeg, but what's the use of I can't upload. Please fix this so I can make my claims with ease. Thanks devs

What’s new

We periodically make updates to improve your app experience. Here’s what’s new:
- Update enables multi-factor authentication for account access