4.5
397 reviews
50K+
Downloads
Content rating
Everyone
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About this app

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.

Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.

Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
Updated on
Mar 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
381 reviews
M Ghisl
February 25, 2024
Unreliable. QR code works for the outbound but on the return it regularly greys out and you can't exit at the barrier without having to download the pdf. This is a basic up ... Should be able to reliably do 3 things. 1) Buy tickets 2) Check train times 3) display a ticket. How hard is it?
1 person found this review helpful
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Nico S
May 18, 2024
takes too long to pay on the app, almost missed the train as it was asking for email and house address, why do they need that info? also doesn't allow card details to be inputted automatically
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Padmal
August 1, 2022
Okay. This app is crazy and super buggy. It has a very nice user interface; but what's the point when it's not working? I booked a ticket from Heathrow to Paddington station and I had to close and reopen the app several times to get the booking completed. When I try to find the return ticket, it doesn't show the ticket in active tickets. Luckily I got the good old emails and used that PDF as my return ticket. Be very careful. Have the tickets emailed to you without depending on the app.
6 people found this review helpful
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What's new

Help Centre improvements
New ticket layout in the refund section
Changes to saved payment methods in account settings
Minor bug fixes & improvements