Break-in Self Inspection Appli

HDFC ERGO

About this app

HDFC ERGO's Self Inspection Application has been designed thoughtfully, with guidance at every step.

Inspection process:
• Choose Self Inspection
• You will receive an SMS with Reference No & application download link
• On opening the app, you will be auto-logged in to the application
• Help your self with the 'Engine & Chassis No Locator Guide' to help yourself find your vehicle Engine/Chassis No.
• Park your vehicle in an open area with ample sunlight
• Start recording the video - as guided
• Take photos- as guided
• Submit the inspection
• Our team will process the inspection in 1 hour
• Make a payment from the link received
• Policy Issued

Required Permission
• Camera/Storage - To capture photo and video in order to upload your inspection
• Location – For timestamp with location over the image as watermark
• Microphone – To capture the audio along with the video recording

Ratings and reviews

The app itself never opens. I tried uninstalling and reinstalling the app multiple times. Your customer care person asked me to use another phone and start the insurance process. Though it's a weird solution still I tried but of no use. Scroll through the comments to see all the negative reviews and work on it. Don't lose customers because of pathetic app. The error message " Sorry we are unable to connect with server. Try after sometime". This message is coming since last 5 days.

It's been more than 24 hours since I did the self inspection of my car and uploaded the photos and video. Sent them at 3:30 pm yesterday (20/7/2023). There has been no revert or link for payment sent by you all. If you are not going to take any action then what's the point of this app?? It has been Futile exercise for me.

I am very disappointed with the customer service. I have been calling for the last 3 days to get the renewal payment link, but I still haven't received it. Because of this poor service, I decided to switch my policy to another company. They are offering better benefits at a lower premium compared to HDFC. Very poor customer support. I expected much better service

What’s new

New Enhancement