Phone by HelloDuty

HelloDuty Apps

About this app

Phone by HelloDuty
Take the full power of HelloDuty's Computer Telephony Integration (CTI) with you, wherever you are. This app is the mobile companion to HelloDuty CTI, giving customer support teams and call center agents seamless access to telephony tools directly from their devices.
Whether your team handles calls across Kenya, Uganda, Nigeria, Tanzania, Ghana, or beyond, this app ensures no customer interaction is ever missed — even when you're away from your desk.
📞 Key Features

Live Call Management — Answer, transfer, hold, and mute calls directly from your phone, all within the HelloDuty CTI ecosystem.
Instant Screen Pops — Get real-time caller information the moment a call connects, so agents are always prepared and customers never have to repeat themselves.
Missed Call Alerts — Receive push notifications for missed calls and follow up instantly to ensure every customer query is resolved.
CRM Integration — Seamlessly synced with your HelloDuty account and connected third-party platforms including Africa's Talking, Twilio, and Infobip.
Multi-Region Support — Built for all markets with support for local numbers across Kenya (+254), Uganda (+256), Nigeria (+234), Tanzania, Ghana and beyond.

🏢 Built for Teams
This app is ideal for customer support agents, call center supervisors, and business owners who rely on HelloDuty CTI to power their customer engagement. It extends your existing HelloDuty setup — no additional configuration required beyond your active HelloDuty account.

Prerequisites: An active HelloDuty account is required to use this application. Visit helloduty.com to get started.

What’s new

Calls now go out on the number you chose.

If you have more than one number on the same carrier, outgoing calls could
show the wrong caller ID — the app used the first number on your account
instead of the one you picked. It now uses the line you select, every time.

Also: the in-call bar now says "Connecting…" while a call is being set up.