HelpCrunch Inbox

Name: HelpCrunch Inbox
Availability: InStock
Rating: 2 (69 reviews)
Author: HelpCrunch

HelpCrunch

2.0

69 reviews

1K+

Downloads

Everyone

About this app

HelpCrunch app lets you stay connected with your customers anywhere and anytime.

• Talk to your customers on the go
• Capture leads proactively
• Market your products and delight customers with a speedy service
• Send email follow-ups right from the chat
• Assign statuses to your conversations
• See who's online among your customers
• Instantly show or hide your HelpCrunch chat widget
• Change your team availability (online/offline)

Easy navigation and responsive design make interactions smooth and hassle-free.

Updated on

Aug 31, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Photos and videos, Files and docs, and App info and performance

This app may collect these data types

Personal info, App activity, and App info and performance

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.0

67 reviews

Muhtasim Maahi

November 24, 2023

Worst customer service. They don't want to solve the problem. I had to explain a problem hundred times and still they don't have any initiative to fix that. They just give helpguide and check it out from ourselves. If we have to fix everything why do I need customer support then? Also there website takes a lot of time to load. Worst service and product. Very disappointed.

2 people found this review helpful

Brandon Craft (CraftMath)

March 9, 2021

4 stars in 2020, back to 3 in 2021. Why? After a year of daily usage, this app still needs improvement. I find that I often do not receive notifications on my device for incoming chats, or some times, they are delayed to the point where the potential customer has left my site. It definitely is not instant... even after I have bypassed the battery optimization and sleeping apps settings in Android.

5 people found this review helpful

HelpCrunch

March 26, 2020

Thanks so much for your feedback. We will do our best to maximize the rating. 🤖👍

Placid Wolverine

October 19, 2024

Very limited in its use. Virtually zero transparency when it comes to help requests. "We have passed your feedback to our product team." And then never a single development. If only 0 stars was an option...

1 person found this review helpful

HelpCrunch

October 22, 2024

Hello! Thank you for your feedback, and we’re sorry to hear about your experience. We take all user input seriously and are continuously working on improvements. Please reach out to us in chat or at support@helpcrunch.com with more details, and we’d love to assist further. We appreciate your help in making the app better!