ProProfs Help Desk Software

ProProfs

About this app

Our help desk app for Android has been diligently designed keeping your various requirements in mind. No matter if you are a support agent, manager, or the CEO, you can easily manage customer conversations - anytime, anywhere.

Now, resolving tickets is as easy as using your Gmail app! With our simple, Gmail-like interface, support your customers on the move and delight them with fast, personalized service.

Here are some top features to look forward to in the ProProfs Help Desk app:

Anytime, anywhere access
Enjoy incredible ticketing features right inside your mobile. Once downloaded from the Play store, our app can be accessed 24/7 from any part of the world.

Manage tickets with ease
Get a holistic view of all your tickets right when you log in. Keep your help desk tidy by sorting tickets based on their status - open, pending, sent, or overdue.

Advanced search
Never miss a conversation again with our advanced search box. Easily find old conversations in a single click and get the context you need.

Bookmark important conversations
Prioritize important conversations by adding bookmarks. You can even add labels such as ‘Bugs’ or ‘Billing’ to differentiate tickets from one another.

Get all the help you need
If you need any help, we are right here for you! Visit our help center to learn all the amazing things you can do with our tool. In case you need assistance, human support is just a call away - [phone].

What’s new

We've improved attachment viewing for a smoother support experience.

• Fullscreen image preview with zoom and pan
• In-app PDF preview with page controls
• General bug fixes and stability improvements