Helplexa Chat

Helplexa

About this app

Keep customer conversations moving — from the first question to the next step.

Helplexa brings messages from your website, WhatsApp, Facebook Messenger and Instagram into one shared inbox. Reply on the go, work with your team and give customers a clear path to getting help, booking an appointment or making a purchase.

• Less switching, more helping
Manage messages across connected channels in one place, so your team can spend more time helping customers and less time moving between apps.

• Clear things up with voice and video
Move from live chat to a voice or video call when typing isn’t enough. Talk through questions and give customers more personal support.

• Keep your team working together
Assign conversations and leave private notes to keep everyone informed. Connect Slack or Microsoft Teams to share conversations, bring in colleagues and continue replying from the tools your team already uses.

• Turn questions into next steps
Share WooCommerce products, send Stripe payment links and let customers book through Calendly within the conversation. Help them act while you’re there to answer their questions.

• Keep customer details connected
Connect HubSpot to bring your support conversations and CRM workflow closer together, helping your team manage customer relationships alongside everyday enquiries.

• Help customers in their language
Live translations across over 130 languages help you understand enquiries and respond clearly to customers from around the world.

• Make answers easy to find
Create a public knowledge base so customers can find answers whenever they need them. Keep internal guides for your team to support consistent, informed replies.

• Fit support around your business
Add live chat to your website, WordPress, WooCommerce or Wix site, and connect the messaging, booking and business tools you already use.

Stay connected with push notifications and support your customers from your phone, wherever your working day takes you.

Get started at helplexa.com, then sign in to the app to manage conversations on the go.

What’s new

You can now make voice and video calls.
UI Improvements.