Helpling Partner

Helpling group

About this app

Helpling Partner is the app for self-employed cleaners working with Helpling to receive and manage cleaning jobs easily via smartphone. Whether at home on the sofa, or on the way to your next job, you can manage your business anytime and anywhere. With the notification function, you receive live updates about your jobs on the go.

The app is available for cleaners working with Helpling in Australia, Singapore, France, Germany and Netherlands.

FEATURES

✔Manage Your Appointments: Choose to accept new bookings and change requests from existing customers.

✔Payments and Transfers: Claim payments for completed jobs and view previous payments

✔Live updates about your jobs - including reminders about upcoming jobs and notifications of changes to any jobs.

✔Push customer notifications - you can now be notified about new customers by receiving push notifications. Click on the notification to see more information about the new customer in the app and respond quickly and easily from the app without using your SMS quota.

✔Chat feature - you can now chat with your customers directly from the app. Introduce yourself to new customers, ask questions about the booking and build better relationships by keeping the conversation flowing.

✔Calendar View: See all your confirmed jobs and job offers in the calendar view, including customer address, to help you manage your schedule.

✔Maps Integration: Individual job overviews contain a map with the customer location, to help you navigate between jobs.

For any questions about the Helpling Partner App, please go to https://www.helpling.com or write an email to [e-mail].

Ratings and reviews

Charging 5 euros for “expedited” payments is daylight robbery. Your platform is used largely by providers who are simply trying to earn a basic income, and squeezing them for 5 euros per expedited payout feels exploitative. If you can’t offer this option at 2 euros or less, it should be removed entirely.

I’m honestly disappointed. This platform has overly strict rules and doesn’t support service providers at all. Taking 30–40% commission from each cleaning is just too much. Not worth the time. Especially first cancelation rules. I will hire the lawyer against their so called terms and conditions. shame... shame... shame...

Here is an incomplete list of things I don't like about Helpling from a cleaner's perspective: 1)- You can't set your availability to biweekly. For example if you have a biweekly customer on one Monday and you just want to fill the remaining biweekly Mondays then that is not possible. 2)- If you have been inactive for a while they downgrade you paymentwise to 'newbie' cleaner status and you start from the bottom. 3)- For One off cleans they put more than 70%!!! service fee on top of it. £8 = £14

What’s new

- Improved various features
- Addressed known issues