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It's a little confusing to use. Brown sugar boba is just listed as special zang zang instead of brown sugar. Rather than "Order here" you have to press pick up. Add a new button for that maybe? I love the store and the app w/ points is convient. It's just a little difficult to navigate for your first few times. It also does not show when your order is ready. Also a scan to record points would be good. You have to tell the cashier your phone numbers and some staff doesn't know app points exist!!
1 person found this review helpful
This app is so laggy that I often don't even have an order number to tell the restaurant by the time I get there. Today was the worst yet - I ordered and was charged but it's not showing up in my order history, no confirmation email, no order number. Please make it easier for your customers and employees and use an app that actually works. Your employee said they couldn't do anything, wouldn't make the drinks, and told us to call headquarters.
The food and service are great, but that's not reflected in this app. App menu doesn't match the in-store options at all. It's also very poorly optimized, looks like an outdated mobile website shoehorned into an app. Sorely in need of rework. You're better off ordering through another meal delivery app.
7 people found this review helpful