
Paige Vargas
Even standing right next to the door, this app has trouble connecting to it. sometimes I can connect while I'm at work, and sometimes not. This became an urgent issue while I was awaiting a shipment of replacement collar batteries for my dogs, and we had sub-zero temperatures. I was trying to periodically open the doors so that neither of them would be stuck outside in deadly temperatures. As far as I can tell, the weather hasn't caused the door sensors to malfunction, but the app doesn't work.
8 people found this review helpful

Todd Gray
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This app sucks. Think you can open the door with it and let your pet out? No! Too bad, might connect, or not. Takes at least a minute to recognize door. Not convenient at all. Might as well just get up and walk over to the door to open it. No customer service at all. Door works great but don't expect to have this app control it. Save the $100 and by the non wifi model. It will save you a lot of stress!
10 people found this review helpful

K “KF” F
App is getting worse. Connectivity issues were never uncommon but would eventually resolve after force closing the app a few times. More recently, the app has begun logging me out randomly or appearing as simply a black screen when I open it. This app is necessary for the pet door, therefore I have no choice but to have it. The lack of care for the app after spending so much money on a pet door and devices is ridiculous. It's clear the company only cares about money and not customer experience.
8 people found this review helpful