
Paige Vargas
Even standing right next to the door, this app has trouble connecting to it. sometimes I can connect while I'm at work, and sometimes not. This became an urgent issue while I was awaiting a shipment of replacement collar batteries for my dogs, and we had sub-zero temperatures. I was trying to periodically open the doors so that neither of them would be stuck outside in deadly temperatures. As far as I can tell, the weather hasn't caused the door sensors to malfunction, but the app doesn't work.
9 people found this review helpful
High Tech Pet Products, Inc.
June 17, 2026
We’re very sorry to hear about this issue. Please contact us at tecsup@hightechpet.com, and our team will look into it right away to help resolve the matter as quickly as possible.

kimberly fajkus
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Updating my review. Finally the app updates have allowed me to connect the door and actually made connecting the door easy. The review is specifically for the app. Although I do rate the door 5 starts as well. My absolute only complaint after 3 years of use is that I wish the collar battery lasted longer! Again - nothing to do with the app!
1 person found this review helpful
High Tech Pet Products, Inc.
June 17, 2026
Thank you for the update—we’re glad the door is working well, but sorry to hear about the app connection issue. We appreciate your troubleshooting efforts. Please contact us at tecsup@hightechpet.com so we can continue assisting.

J R
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NEW REVIEW* It looks like the las update resolved the conectivity issue. My door connects in less than 5 seconds (remotely). I use VPNs as well. I am not giving it 5 stars just yet... OLD REVIEW* The app is unreliable. Connecting takes anywhere from 30 seconds to 5+ minutes. Sometimes, it never connects. It keeps getting worse.
4 people found this review helpful
High Tech Pet Products, Inc.
June 17, 2026
Thank you for the update—we’re glad to hear the latest release has improved connectivity and performance, especially with remote access. We truly appreciate your patience and feedback as we continue working to make the app even better.