HiTrack

Meridian IT Solutions

About this app

HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO.

Key Features:

Support Ticket Creation:
Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees.

Comprehensive Dashboard:
Stay updated with a dashboard that displays tickets across all statuses.

Unattended Leads:
Easily access a separate section dedicated to unattended leads.

Ticket Transfer:
Request ticket transfers to other workers or departments seamlessly.

Need Support:
Supervisors and workers can request support from their own or other departments directly through the app.

Emergency Alarm:
Any user can create an emergency alarm to notify others in critical situations.

Reporting Section:
Dedicated report sections for Assistant Managers, Managers, and the CEO.

Easy Review:
Assistant Managers and Managers can easily review tickets for efficient management.

Optimize your workflow and ensure smooth operations with HiTrack, the all-in-one solution for the HiLITE Group's support ticket management.

What’s new

Image quality issue fixed
Rejected filter added in team task
Performance optimized
Minor bug fixed