Horrible App Via the app I checked in with a stylist that wasnt there. Then somehow my check-in disappeared all together after the staff saw the original check-in. Had to wait 30 mins then I disappeared and had to wait an additional 30 mins. The point of checking in via the app to was reduce my wait time and instead it prolonged my wait time. Deleting app now. I'll just make old fashioned appointments...
Should have read the reviews first!! Have now uninstalled from my phone. Waste of time. Didn't recognize customer # so I had to use phone #. Attempted 7 times to register my email address & each time same response, "There was an error registering the customer on the server". Had to start the process all over each time. No sense in putting an app out for people to use when it simply doesn't work!
Aweful and useless! The app lets you check in, but doesn't let you pick a time slot for a cut, and doesn't notify you if there is a delay with people in line in front you after "checking in". The locations should have better control over this app to allow for a more accurate wait time that many times results in hours of wait when people have a whole day planned. Might as well tell you your time is 1-4 hours. Useless!
Update Feb 1 I work at HC and there is supposed to be an update. Same principles our salon has always had, cannot make appts with a stylist who does not take them by HC rules, you can check-in, request them, and then when you arrive to the salon you will show before anyone who checked in after you. There will be a wait time listed for you on the app if there is one for that specific salon. Give it a shot!
Needs better functionality App has become pointless and frustrating. I can check in with my specific stylist easily, but stylist has no idea I have checked in. They can take another customer by phone or walk in, even though you are already in the app. I've had several estimated 15 waits turn into an hour. I've also checked in and then had stylist take off for break not knowing I was there. HC - please add function that stylist recieves text message or some alert that their loyal client has checked in.
This app was actually really easy to install amd register for. I think others are having issues with account #. If u are using the card make sure you enter the little numbers as well as the big numbers under the bar code. It took me three trys but I finally got it.
What's New :
• Now see wait times for each available stylist!
• App will not allow you to check in if the service you selected cannot be completed before the stylist is scheduled to leave or the salon is scheduled to close.
• Check out our list of services and prices at each salon!
• Various bug fixes for better app experience!
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