AgentPro

Samir Shora

About this app

AgentPro turns an Android phone into a desk phone for call-center agents. It connects to your organization's own SIP phone system (PBX) and keeps the agent reachable all day.

CALLS
• Make and receive calls with your company's SIP account, over UDP, TCP or encrypted TLS
• Dialpad, speed dials and your phone's contacts
• Hold, mute, speaker, Bluetooth headsets and call transfer
• Incoming calls ring on the lock screen, even when the app is closed
• Optional call recording, kept on the phone

BUILT FOR AGENTS
• Call history with a disposition (the outcome) for every call
• Campaigns: import a list of numbers from a spreadsheet and work through it
• PBX panel: queue and agent status, call records and recordings, once your administrator connects it to your PBX

PRIVATE BY DESIGN
• No ads, no analytics, no tracking, and no account with us
• Your data goes only to your organization's SIP server and PBX
• Everything the app keeps is encrypted on the phone and never backed up to the cloud

Available in 17 languages, including Arabic and English.

OPEN SOURCE
AgentPro is free software under the GNU General Public License v3. Source code: https://github.com/samirtwf/agentpro-android

Note: AgentPro needs a SIP account from your organization's phone system. It does not provide a phone line or phone number by itself.

What’s new

Security update: connections to your PBX (CDR, PBX page, panel) now accept only the PBX's own certificate, which you confirm once.