Hiver

Hiverhq

About this app

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, services@ seamlessly and on-the-go.

- Shared Inboxes: Manage shared inboxes like support@, services@

- Email Assignments: Turn emails into actionable tasks and delegate them to your team members

- Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed

- Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions

- Reply on Conversations: Send personalised responses to customers using your email address or other aliases

- Notification Centre: Keep track of all your tasks in one place, mark notifications read/unread

- Push and In-app Notifications: Get real-time alerts for email assignment, @mentions, CSAT, SLA violations and new conversations in your shared mailboxes

Ratings and reviews

The notifications, which is the most important feature of the app, did not work since the last update. Not to mention I have never been able to manage emails at all within this app. No option to unread emails, no signature, no formattings, and the email drafted and sent from within the app got weird line breaks. It's a shame seeing the emails that were drafted and sent from the app on a PC view. The previous app and the current V2. share the same feedback. :(

I can rarely log in to the app and I never receive email notifications. Incredibly disappointing and not reliable if you're using it for work

does not let you open emails with larger attachments

What's new

Follow conversations now
Performance and bug fixes