Tap & Go by HKT

HKT Payment Limited

Contains ads

About this app

Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group. Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers. Its three unique key functions include:

- Pay a Friend – Innovative “Pay a Friend” function lets you transfer money to friends instantly! Splitting bills has never been easier!
- Pay Ready – Just one tap to pay at restaurants, cinemas and shopping outlets around the city and the world!
- Online Shopping - Get what you want and let us do the work to keep you safe!

Stored Value Facilities Licence Number: SVF0002

Ratings and reviews

I've been using tap and go for more than a year, Before it was very easy to use, until one day ask For An upgrade, I have tried hundreds times to upload personal data but It always fails, I called call centre, They said they told me to come to the CSL outlet, I have come there and The staff there said it could be used after an hour, but it's been a week still can't be used Very disappointed with the service. Sorry tap and go, maybe I will delete the account if the problem cannot be resolved.

The app doesn't stay open in the background so you can't go back to it if you exit the app. It is so difficult to set up your card with your ID because it doesn't accept it if there is even a sliver of shadow on the card even if it got all the information right. I went to the store to have them set it up after I had apperently tried to much that day they couldn't do anything because they use the app to set up the card, the store called the same hotline that I called and they didn't do anything

Cannot update my account, was able to transfer funds from bank to my tap&go account but not anymore. I scan my ID and the details show correctly, selfie recognition photo etc... but then it says cannot complete account update and has given me two different error codes. I called the hotline on three diffe rent occasions each time it happened, and they were no help at all... One lady told me to just try switching my phone off and on again... Very fraustraing, was working perfectly before.

What’s new

+ Performance enhancements

Thank you for using Tap & Go!