HoduOCXAgent

HoduSoft Pvt Ltd

About this app

HoduOCX Agent is the official mobile application for HoduSoft's HoduOCX Contact Center platform, enabling contact center agents to stay connected and productive from anywhere.

Designed for modern customer service teams, the app provides a seamless calling experience along with the essential tools agents need to deliver exceptional customer support.

Key FeaturesVoice Calling
Make and receive customer calls
High-quality WebRTC calling
Handle inbound and outbound calls

Advanced Call Controls
Mute and unmute calls
Place calls on hold and resume
Blind and attended call transfers
Send DTMF tones during active calls

On-Call Productivity
Integrated CRM access during calls
View and follow call scripts
Access customer information while interacting with callers

Agent Management
Change agent status (Available, Break, Pause, and other activities)
Stay synchronized with your contact center queue

Dashboard & Reporting
View agent performance dashboard
Access call history
Review voicemail messages
Monitor activity reports and performance metrics

Built for Contact Centers
HoduOCX Agent helps agents remain productive whether they are working from the office or remotely. By combining voice communication, customer information, and agent tools in a single application, it simplifies daily operations and improves customer engagement.

What’s new

Initial Release