HolaParcel

SimplySIM Solutions Ltd

About this app

HolaParcel gives you a delivery address at a real shop near where you live or stay. You order online as usual, the courier leaves your parcel at the shop, and you collect it when it suits you. No more missed deliveries, no more parcels left on a doorstep in the sun.

How it works

1. Pick a collection point in the app. Search by name or town, or tap Nearest to me.
2. Pay for your first delivery and your address card appears, with your Hola ID on it. Copy it into any checkout, line by line, or all at once.
3. When the shop takes your parcel in, we let you know by push notification and email.
4. Go to the shop and show your QR code at the counter. If the camera won't read it, the shop can type the number under it instead.

Someone else can collect for you too. Whoever has the QR code can pick the parcel up.

What it costs

Pay as you go: €4.99 per delivery. A delivery is everything the shop takes in for you on one day, with up to 3 parcels included. Each extra parcel is €1.49. Oversized parcels are €2.99 each, unless the shop sets its own price.

Monthly plan: €14.99 a month with 5 deliveries included. You can cancel whenever you like and it runs to the end of the month you've paid for.

Every delivery is kept free for 5 days. Days the shop is closed and public holidays don't count. After that, storage is €1 a day.

These are the standard prices. The app shows the price at your shop before you pay, every time.

If a delivery turns up before you've paid for it, that's fine. You pay in the app and your QR code appears straight away.

Also in the app

- Every delivery with its history, from arrival to collection, and who collected it.
- Add the tracking number of an order on its way, so the shop knows to expect it.
- Opening hours, directions and a phone number for each shop.
- Message your shop from the app. They reply by email.
- All your payments and invoices in one place.
- In English and Spanish.

You pay by card or Google Pay, handled securely by Stripe. HolaParcel never sees your card number.

Run a shop?

Shops use the same app at the counter: take parcels in, scan QR codes at handover and keep track of the shelf. If you'd like your shop to become a collection point, get in touch at holaparcel.com.

Questions or problems: holaparcel.com/en/contact

What’s new

Tapping a notification now opens the right screen straight away, such as your delivery and its QR code.