
Mike P
So you have all my personal information, you have my money, yet my system doesn't work but I'm unable to get in touch with you. Doesn't it seem very fair does it? No contact page, no email address, no phone number, no help not even a chatbot!
2 people found this review helpful
Hello. Sorry to hear that you are having a problem. Please contact your installer for assistance.

Mary Cawley
Great app, easy to use - one thing though I was hoping to get some guidance on please, the 'Biometric Recognition' setting keeps turning itself on each time I open it, despite constantly toggling it to off. Is there a way I can fix this its just a bit annoying! Thanks so much
RISCO GROUP
April 17, 2026
Hello and thank you for your kind comment.
Soon, version 6.2 will be released to address this problem.

Steve H
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Terrible app. Almost always offline. Now they want to charge for it. UPDATE to developers response. It is offline more than other WiFi device to the point I can't rely on it when not at home. I have to use the app for the system installed by the alarm co. They have looked into the problem and installed tp links but nothing changes. So I'm stuck with a poor system and app which I have to tolerate. Then I here you want to charge for it and the installer may increase their fees! Unbelievable.
32 people found this review helpful
Hi Steve,
Now we understand better your issues. We will be happy if you will contact our support, so we will be able to try to assist you.