
Erica R
Great when it works. Every weekend, however, the app as well as their website goes down with a "system outage" and tells me my credentials are wrong (when they're not). Not being able to access my accounts to even check my balance on weekends is REALLY inconvenient. This has been going on for months now. Would love it if stuff worked on the weekends/holidays, thanks! PS: Tried being on different networks to test the problem. Persists on all networks.
16 people found this review helpful

A Google user
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Sometimes the app doesn't work at all (for over a year...I stick with the app because, well, it's the only one my bank offers.). I will click on my password and nothing happens. I will click on anything and nothing happens. I can't check my account balance or deposit a check through the app and when this happens it is frustrating; I then have to go to the website or call to find my balance.
10 people found this review helpful
HomeTrust Bank
April 9, 2020
I'm sorry to hear that! Please give us a call at (800) 627-1632 and over a brief discussion we can submit a case to have our technicians investigate the issue you're describing. Lauren R.

Fiorella Hernandez
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It's easy to use and like that I get notifications for purchases which keeps me informed of my transactions. For those who have issues with updates where it no longer works and you have an older phone model, it maybe you are running an older IOS (Apple) or Android OS. Over time apps update to support newer phone software. If so you need a new phone. For other issues you can try to clear cache or uninstall and reinstall. I've never had an issue. Phone:OnePlus Nord Android 11
3 people found this review helpful
HomeTrust Bank
May 13, 2022
Thanks for the review Ms. Hernandez! We're glad to hear that you're satisfied with the app. Let us know if there's anything else we can assist you with! The HomeTrust Customer Care Center can be reached at (800) 627-1632, M - F from 8am - 7pm, and Saturdays from 9am - 3pm. We're happy to assist with any and all app related issues. - AM