
Alex Docauer
The map in the app is almost useless. It loads very slowly in small chunks and won't show any detail unless you zoom way in. The app makes it hard to figure out what shops, restaurants, and lounges are nearby. The app won't show my current location and keeps popping up with an error about my phone's compass not working. Other map apps on my phone work just fine, so what's wrong with this app? A simple static PDF would have been 10 times more useful.
15 people found this review helpful
Airport Authority Hong Kong
December 4, 2023
Dear Sir / Madam, Thank you for your feedback. We are concerned about your experience while using MyHKG. Could you please email us a screenshot of relevant page to HKIAMOBILEAPPS@hkairport.com so that we can address the issue immediately. We will continue to improve our app based on your feedback. Regards, MyHKG App Team

K Ken
Screen being no response that happened often, cannot input, tab, anything you cannot done, even restart apps and mobile phone. Being worse when the internet connection bad. Beside, the information is just enough for a tourist, better to have wait time for travel, immigration... etc. as HK likely is a super efficient city.
3 people found this review helpful
Airport Authority Hong Kong
October 30, 2024
Dear Sir / Madam, Thank you for your feedback. We are concerned about your experience while using MyHKG. Could you please email us a screenshot of relevant page to HKIAMOBILEAPPS@hkairport.com so that we can address the issue immediately. We will continue to improve our app based on your feedback. Regards, MyHKG App Team