My HKG – HK Airport (Official)

3.6
458 reviews
100K+
Downloads
Content rating
Everyone
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About this app

"My HKG" is the official mobile app produced by Hong Kong International Airport (HKIA). Download it now and experience HKIA in your own way!

Key features:
-Real-time flight information and notifications
-Airport services booking and food pre-ordering
-Interactive map with navigation around the terminal
-Auto Wi-Fi connection function
-Chatbot to answer enquiries related to HKIA
-Personal profile to store airport vouchers and MyTAG information
  
“My HKG” mobile app is available in Chinese, English, Japanese and Korean versions.
 
Note:
User will be charged by their mobile network service provider on the use of data service, please ensure that the option of Data Roaming has been disabled in the Settings of your mobile device.  
Updated on
Jun 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.6
452 reviews
Alex Docauer
November 18, 2023
The map in the app is almost useless. It loads very slowly in small chunks and won't show any detail unless you zoom way in. The app makes it hard to figure out what shops, restaurants, and lounges are nearby. The app won't show my current location and keeps popping up with an error about my phone's compass not working. Other map apps on my phone work just fine, so what's wrong with this app? A simple static PDF would have been 10 times more useful.
12 people found this review helpful
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Airport Authority Hong Kong
December 4, 2023
Dear Sir / Madam, Thank you for your feedback. We are concerned about your experience while using MyHKG. Could you please email us a screenshot of relevant page to HKIAMOBILEAPPS@hkairport.com so that we can address the issue immediately. We will continue to improve our app based on your feedback. Regards, MyHKG App Team
Ed Tettelaar
May 23, 2021
What a stupid app. When subscribe was finished and received my verification code the app didn't recognized my email address and phone number. When trying to make a new account it wasn't possible because my email address and phone already used. I really don't understand.....🥴🥴😟😟
14 people found this review helpful
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Kara
April 2, 2024
Crash mutiple time when using map
5 people found this review helpful
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Airport Authority Hong Kong
April 2, 2024
Dear Sir / Madam, Thank you for your feedback. We are concerned about your experience while using MyHKG. Could you please email us a screenshot of relevant page to HKIAMOBILEAPPS@hkairport.com so that we can address the issue immediately. We will continue to improve our app based on your feedback. Regards, MyHKG App Team

What's new

Regular updates on "My HKG" app for optimization and bug fixes to enhance passenger experience at HKIA.