
Jess S
This app is a great concept but it doesn't work. To check in it needs to scan your ID document, which takes multiple attempts (despite following the instructions), and then shows as a broken link. Then it captures your face to confirm your identity, but nothing uploads, it's an endless 'loading' symbol. Would be great if it worked, but I haven't had any success despite uninstalling and reinstalling.

A Google user
Unbelievably dreadful. I've just spent three hours trying and failing to check in on my android phone using my Irish passport. Then tried using my driving licence. This it finally accepted, but demanded more details: name, document number, date of birth, nationality. It thinks about it for a minute and then responds with "Check your internet connection" when I'm actually standing beside my superfast wi-fi box. I will keep trying for the moment, but I'm on the verge of cancelling the holiday booking. Just awful in every way. Slow, tedious, unreliable, and if anything goes wrong, you have to start again from the beginning.
1 person found this review helpful

Timothy Ramberg
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Updated review: I initially had a lot of trouble getting this app to load and work on my phone with the current version available at the time. Luckily with the most recent update it now loads and works as expected.
1 person found this review helpful
Vipthink S.L.
March 24, 2022
We are very sorry for the inconvenience. There was a problem with an update which has now been fixed with the new version available for download.