BrazaChat: Atendimento da Loja

Hostbraza

About this app

BrazaChat brings your store's customer service to your mobile phone. View WhatsApp and website chat conversations in one place, respond to your customers, and monitor what the AI ​​is doing, from anywhere.

It's the complementary app to ZapLunna and BrazaChat for WordPress and WooCommerce stores. Connect your device to your store in just a few taps using the QR code on the dashboard.

WHAT YOU DO
• Single inbox: WhatsApp and website chat conversations, with filters for open, unread, with you, and archived, and search by customer.

• Service requests: quickly see who is waiting for someone and respond first.

• Respond the way the customer writes: text, audio, and attachments, with quick replies and message quoting.

• AI under control: take over the conversation, pause the AI ​​for a while or let it continue, and reopen or archive later.

• Customer details: phone number, email, and complete history, including photos, audio, documents, product and payment cards.

• Notifications: receive a notification when a customer requests assistance (when available in your store).

• Light, dark, and Braza themes.

HOW TO CONNECT
1. In your store's dashboard, open the BrazaChat area and display the connection QR Code.

2. In the app, tap Scan QR Code (or enter the store address).

3. Approve the device in the dashboard. Done.

Want to try it first? Tap Explore demo and browse a sample store with fictitious customers and messages, without connecting anything.

SECURITY AND PRIVACY
The app communicates directly with your store via a secure connection (HTTPS). Each device needs to be approved in the dashboard and can be removed at any time. Access data is stored only on your device. No ads.

REQUIREMENTS
A WordPress store with the ZapLunna plugin and the BrazaChat feature enabled. Hiring is done outside the app.

What’s new

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