Zapcel

Hostcel

About this app

Zapcel is your company's customer service platform. With this app, your agent responds to customers via mobile phone, using the same conversations, rules, and history as the Zapcel dashboard.

CONVERSATIONS IN THE PALM OF YOUR HAND
View the queue, take charge of the service, and respond instantly. Conversations arrive in real time, and you receive a notification for each new message.

EVERYTHING YOUR CUSTOMER SERVICE NEEDS
Send text, audio, photos, and documents. Respond by quoting a message, react, edit, or delete what you sent. Outside the 24-hour window of the official WhatsApp API, send an approved template with just a few taps.

THE COMPLETE CUSTOMER ON SCREEN
Open the contact's record, identify the customer, note down important information, and consult data from the company's management system, such as invoices and duplicate copies.

TRANSFER, CLOSE, AND REOPEN
Pass the conversation to another agent or department with a message, close with a farewell message, and reopen when the customer returns.

FEATURES FOR THOSE WHO WORK ONLY WITH A CELL PHONE
• Customers: search by name, phone number, or document.

• Send a single message: talk to a customer or a new number.

• Closed: check which calls have already ended.

• Internal chat: talk to your team without leaving the app.

• Calendar: schedule and track appointments.

SECURE ACCESS
Log in with your Zapcel panel email and password, your Google account, or your Apple account. What each person sees and does follows the profile defined by the company.